Dear Comcast…

  • July 12th, 2010

    **this letter was sent to the SVP of Customer Service at Comcast**

    Dear Rick -

    I would like to start by saying I hope you do actually read this email. I work in customer service and I know how horrible it can be to work with angry customers, so I am going to do my best to present you with the facts of the situation and remove emotion from this.

    For 8 weeks we have been trying to upgrade our cable with Comcast. It was only this week that we were able to get someone out here because all other attempts resulted in either (a) a lost online chat to which the representative never followed up and tried to regain contact or (b)a dropped phone call that again, the representative never tried to get back in touch. Seemed a little odd that no one ever tried to get back in touch with us.

    We were thrilled that we finally talked to someone who was able to place our order and set up an install to UPGRADE our basic cable to a bigger package with more equipment.  Our install was set from 2pm-5pm today (7/12). At 4:57 we got a call saying they would arrive at 6, at 6:05 we got a call saying they were right around the corner. The installation person showed up at 6:47 pm. We scheduled our entire day around this install and when they were running late we said we had another commitment and asked if we could reschedule to tomorrow, they said no – there are no openings for over a week – so I stayed home and skipped a very important meeting. Surprisingly, that is not my main complaint here…that is really just a small thing compared to what happened next.

    Once the installation person got here to install they had our order 100% WRONG. We ordered a cable card for our home theater PC (to which we were VERY clear we needed a CABLE card), and he brought a TiVo card. He asked me where the TiVo was and I said we didn’t have one, we have a home theater PC and needed a cable card, so he laughed (quite hard actually) and said it’s not going to work with our system and we shouldn’t have ordered a TiVo card…we did not order a TiVo card. We do not (nor have ever) owned a TiVo and would not have requested a card for one.

    Then he moved to the next room to install the HD Cable box we ordered, so I confirmed that it was in fact an HD box and he said “no, this is a digital box, not HD, the work order was for digital.” Again, the man laughed in my face when I told him the order was wrong and at the fact that I was visibly annoyed with the situation and proceeded to show me the order he was given, while still laughing. I said I understand he was given the wrong order, but what is going to happen to make the wrong order right, even if it’s tomorrow? He responded to me and said “oh, they are not going to call you or follow up,  you need to contact customer service and start the entire process from the beginning.” He then proceeded to leave and continued laughing all the way from my unit to the door of my building about how funny it was that I was upset.

    Honestly, to have the order wrong is 1 thing, but showing up almost 2 hours late, having the wrong order, laughing in the face of a customer AND saying that I am going to have to contact Comcast to get the situation fixed…they will not contact me?! Really? Is this how you expect to retain customers? We have been loyal Comcast customers for YEARS, internet and cable, and you can bet that we will absolutely go without cable or switch companies before we upgrade with Comcast to a better, MORE EXPENSIVE, service if this is the customer service that you provide. I don’t appreciate being laughed at when I have spent my entire afternoon and evening waiting for this service.

    Would love to know your solution here.

    Respectfully,

    Leah Case

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What I have learned from the Daniel Fast – Physically

  • March 9th, 2010

    Although we entered into these 21 days on the Daniel Fast as a spiritual journey (of which it has been and I will post on that later) it has been a HUGE physical journey as well. Tonight at midnight is the end of our 21 days, and although I thought it was going to be a hard, grueling journey, it was not nearly as hard as I expected! So, here are some of the benefits of “eating clean” for 3 weeks and the changes I saw in my body.

    -I have a history of breakouts, and after the first 4-5 days, my skin has drastically cleared. I had a dermatologist appointment on the first day of the fast and asked her about my skin and she said it’s totally hormonal and nothing she could do. Although I totally do believe that our hormones affect our skin, especially in our mid twenties, I also think what we eat directly affects our skin! (totally wish I had a before and after pic!)

    -Acid reflux is a genetic thing in my family, and I, unfortunately, am one of the unlucky ones! I have been taking medicine for this for YEARS and still suffer from reflux. Well, I have not had ANY reflux the past few weeks…this is huge. I will be REALLY interested to see as I bring foods back in, which ones directly cause reflux. Do you think for one second I will continue eating (or drinking) those things? Heck no!

    -For years I have been trying to reach a weight loss goal. Now, I am not quite there yet (Although the 9 lb loss did help!) my stomach is noticeably flatter. The pants I bought the week before the fast that were too tight are not hanging on my hips. All of that to say, my calorie intake did not really decrease, it stayed around the same (I track this daily), the thing I did change is putting foods in my body that my body was created to process!

    So, the biggest physical lesson I have pondered: Do you think our bodies were designed to digest and process things we can’t even pronounce?? One thing that I used to eat a lot are the “Lays Light” chips. Those contain Olestra which is a fat molecule that our bodies can’t digest or process, so it just pushes it through your system. Now, why did I think this was a good idea?? After looking at a lot of the low calorie (not natural) foods I like to eat, I realized they are pumped full of chemicals and artificial sweeteners in order to bring the calorie content down. I think I’d rather have a serving of nuts for 70 more calories than a 100 calorie pack that is packed full of processed and fake ingredients…my body much prefers that!

    Of course I will indulge in treats and sweets every now and then (ok, and maybe even a diet coke…how could I not??), but my hope is that Chris and I have learned in this time that our bodies were designed to process good foods, and although a bit more expensive at times (but not to the extreme people say…), I believe it it totally worth the investment.

    -

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P90X-Week 5

  • March 1st, 2010

    So, I am in Week 5 of P90X and yowza…today was TOUGH!! I am absolutely loving this workout! I have been working out for a few years now and did 2 rounds of an AMAZING program, ChaLEAN Extreme. Well, I decided to change it up a bit and give P90X a go. I am telling you, if you are looking for an AMAZING workout that WILL change your body (IF YOU DO IT!), then I highly recommend p90x. It’s no joke. Although Tony Horton can get SERIOUSLY annoying sometimes, he knows how to give you a good workout, and the great news is you can mute him except for the cues, GENIUS idea there, Beachbody!

    When I am done I will post my progress pics (day 1, 30, 60 and 90), so make sure you stay tuned! I can’t wait to see the end result!

    oh, by the way! If you want to check out p90x for yourself you can get it from me: www.beachbodycoach.com/coachleahc

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